Our website address is: https://logitrak.africa.
When you use Logitrak, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices.This notice describes the personal data we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices.
This notice applies to users of Logitrak’s services anywhere in Nigeria and other countries in which Logitrak is present, including users of Logitrak’s apps, websites, features, or other services.This notice describes how Logitrak and its affiliates collect and use personal data. This notice specifically applies to:
This notice also governs Logitrak’s other collections of personal data in connection with Logitrak’s services. For example, we may collect the contact information of individuals who use accounts owned by Logitrak for Business customers or of owners or employees of Logitrak partners, or we may collect other personal data in connection with our mapping technology and features.All those subject to this notice are referred to as “users” in this notice.
Our data practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. Please contact us with any questions regarding our practices in a particular country or region.
B. Data controller and transfer
Logitrak Limited is the data controller for the personal data collected in connection with use of Logitrak’s services anywhere in the world.Questions, comments, and complaints about Logitrak’s data practices can be sent to us.
A. The data we collect
The following data is collected by or on behalf of Logitrak:
I. Data provided by users. This includes:
User profile: We collect data when users create or update their Logitrak accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), government identification documents, including driver’s license numbers and images, birthdate, signature, and photo. This also includes vehicle or insurance information of drivers and delivery partners, and user settings. We may use the photos submitted by drivers and/or delivery partners to verify their identities, such as through facial recognition technologies. For more information, please see the section titled “How we use personal data.”
Background check and identity verification: We collect background check and identity verification information for drivers and delivery partners. This may include information such as driver history or criminal record (where permitted by law), and right to work. This information may be collected by an authorized vendor on Logitrak’s behalf.
Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.
User content: We collect the information users submit when they contact Logitrak customer support, provide ratings or compliments for other users, or otherwise contact Logitrak. This may include feedback, photographs or other recordings collected by users.
II. Data created during use of our services. This includes:
Location data: We collect precise or approximate location data from a user’s mobile device if enabled by the user to do so. For drivers and delivery partners, Logitrak collects this data when the Logitrak app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. For clients, delivery recipients, and renters, Logitrak collects this data when the Logitrak app is running in the foreground. In certain regions (which do not include the European Union), Logitrak may also collect this data when the Logitrak app is running in the background of the user’s mobile device. Clients, delivery recipients, and renters may use the Logitrak apps without enabling Logitrak to collect location data from their mobile devices. However, this may affect some functionality available in the Logitrak apps. For example, a user who has not enabled location data collection will have to manually enter their address. In addition, the location data collected from a driver or rental device during a trip will be linked to the client’s or renter’s account, even if they have not enabled location data to be collected from their device, including for purposes of receipt generation, customer support, fraud detection, insurance, and litigation.
Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services. In some cases, we collect this data through cookies, pixels, tags, and similar tracking technologies that create and maintain unique identifiers.
Device data: We may collect data about the devices used to access our services, including the hardware models, device IP address, operating systems and versions, software, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion data, and mobile network data.
Communications data: We enable users to communicate with each other and Logitrak through Logitrak’s mobile apps and websites. For example, we enable drivers and clients, or delivery partners and delivery recipients, to call, text, or send other files to each other (generally without disclosing their telephone numbers to each other). To provide this service, Logitrak receives some data regarding the calls, texts, or other communications, including the date and time of the communications and the content of the communications. Logitrak may also use this data for customer support services (including to resolve disputes between users), for safety and security purposes, to improve our products and services, and for analytics.
Rental devices data: We collect data generated by rental devices. This includes the date and time of use, and the location, route, and distance traveled. To the extent permitted by law, the location data collected from the rental device during the trip will be linked to the renter’s account, even if they have not enabled Logitrak to collect location data from their mobile device.
Logitrak may combine the data collected from these sources with other data in its possession.
B. How we use personal data
Logitrak collects and uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use the data we collect:
Logitrak does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.
Logitrak uses the data it collects for purposes including:
2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:
3. Research and development. We may use the data we collect for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us to improve and enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
4. Enabling communications between users. For example, a driver may message or call a client to confirm a pickup location, a client may contact a driver to retrieve a lost item, or a delivery partner may call a delivery recipient with information about their order.
5. Marketing. Logitrak may use the data we collect to market our services to our users. This includes sending users communications about Logitrak services, features, promotions, sweepstakes, studies, surveys, news, updates, and events.
We may also send communications to our users about products and services offered by Logitrakpartners. Although we may send users communications about Logitrak partners’ products and services, we do not sell users’ personal data to, or share it with, such partners or others for purposes of their own direct marketing or advertising, except with users’ consent.
We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of Logitrak’s services, and user preferences and settings.
We may also send users communications regarding elections, ballots, referenda, and other political and notice processes that relate to our services. For example, Logitrak has notified some users by email of ballot measures or pending legislation relating to the availability of Logitrak’s services in those users’ areas.
To object to a deactivation resulting from these processes, please contact Logitrak customer support.
C. Cookies and third-party technologies
D. Data sharing and disclosure
Some of Logitrak’s products, services, and features require that we share data with other users or at a user’s request. We may also share data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
Logitrak may share the data we collect:
Clients’ first name, rating, and pickup and/or drop-off locations with drivers.
Clients’ first name with other clients in a carpool trip. Clients in carpool trips may also see the drop-off location of the other clients.
Delivery recipients’ first name, delivery address, and order information with their delivery partner. We may also share ratings and feedback, or other information to the extent required by law, with the delivery partner.
For drivers and delivery partners, we may share data with the client(s), delivery recipient(s), including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during trip); average rating provided by users; total number of trips; length of use of the Logitrak app; contact information (depending upon applicable laws); and driver or delivery partner profile, including compliments and other feedback submitted by past users. We also provide clients and delivery recipients with receipts containing information such as a breakdown of amounts charged, driver or delivery partner first name, photo, route map, and such other information required on invoices in the country or region where the driver or delivery partner operates.
For those who participate in Logitrak’s referral program, we share certain personal data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.
2. At the user’s request: This includes sharing data with:
Other people at the user’s request. For example, we share a user’s ETA and location with a friend when requested by that user, or a user’s trip information when they split a fare with a friend.
Logitrak business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, Logitrak may share certain data with those third parties. This may include, for example, other services, platforms, apps or websites that integrate with our APIs; vehicle suppliers orservices; those with an API or service with which we integrate; or other Logitrak business partners and their users in connection with promotions, contests, or specialized services.
3. With the general public
Questions or comments from users submitted through public forums such as Logitrak blogs and Logitrak social media pages may be viewable by the public, including any personal data included in the questions or comments submitted by a user.
4. With the Logitrak account owner
If a user requests transportation or places an order using an account owned by another party, we may share their order or trip information, including real-time location data, with the owner of that account. This occurs, for example, when:
5. With Logitrak subsidiaries and affiliates
We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, Logitrak processes and stores data in the United States on behalf of its international subsidiaries and affiliates.
6. With Logitrak service providers and business partners
Logitrak provides data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:
7. For legal reasons or in the event of a dispute
Logitrak may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing personal data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect Logitrak’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. If you use another person’s credit card, we may be required by law to share your personal data, including trip or order information, with the owner of that credit card.
This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
8. With consent
Logitrak may share a user’s personal data other than as described in this notice if we notify the user and they consent to the sharing.
E. Data retention and deletion
Logitrak retains user profile, transaction, and other personal data for as long as a user maintains their Logitrak account.Logitrak may retain certain user data after receiving an account deletion request if necessary, such as to comply with legal requirements.
Logitrak retains user profile, transaction, and other information for as long as a user maintains their Logitrak account. For drivers and delivery partners, Logitrak also retains vehicle and background check information (to the extent permitted by law) for as long as they maintain their Logitrak account.
Clients and delivery recipients may request deletion of their account at any time through the Settings > Privacy menus in the Logitrak app, or through Logitrak’s Support Center. Following such requests, Logitrak deletes the data that it is not required to retain for purposes of regulatory, tax, insurance, litigation, or other legal requirements. For example, Logitrak retains location, device, and usage data for these purposes for a minimum of 7 years; while it retains such data, it may also use it for purposes of safety, security, fraud prevention and detection, and research and development. In certain circumstances, Logitrak may be unable to delete a user’s account, such as if there’s an outstanding credit on the account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Logitrak will delete the account as described above.
Logitrak may also retain certain information if necessary, for purposes of safety, security, and fraud prevention. For example, if Logitrak deactivates a user’s account because of unsafe behavior or security incidents, Logitrak may retain certain information about that account to prevent that user from opening a new Logitrak account in the future.
F. Grounds for processing
We only collect and use personal data where we have lawful grounds to do so. These include processing user personal data to provide requested services and features, for purposes of Logitrak’s legitimate interests or those of other parties, to fulfill our legal obligations, or based on consent.
We collect and use personal data only where we have one or more lawful grounds for doing so. Such grounds may vary depending on where our users are located, but generally include processing personal data:
A. To provide requested services and features
In order to provide our services, we must collect and use certain personal data. This includes:
B. For purposes of the legitimate interests of Logitrak or other parties
This includes using personal data to maintain and enhance our users’ safety and security. For example, we use personal data to prevent use of our services by users who have engaged in inappropriate or dangerous behavior, such as by retaining data of banned users to prevent their use of Logitrak’s apps. We also use usage data to prevent matching of clients and drivers for whom there is higher risk of conflict (for instance, because they have been the subject of prior complaints from other users).
This also includes purposes such as combating fraud; improving our services, direct marketing, research, and development; and enforcing Logitrak’s Terms of Service.
In addition, it includes using personal data to the extent necessary for the interests of other people or the general public, such as in connection with legal or insurance claims, and to protect the rights and safety of others.
C. To fulfill Logitrak’s legal obligations
For example, Logitrak is subject to laws and regulations in many cities and countries that require it to collect and retain data about our users’ trips, and to provide copies of such data to the government or other authorities. We collect and use personal data to comply with such laws.
Logitrak may also share data with law enforcement regarding criminal acts or threats to public safety, or requests by third parties pursuant to legal processes.
D. With consent
Logitrak may collect and use personal data based on the user’s consent. For example, we may collect personal data through voluntary surveys. Responses to such surveys are collected on the basis of consent and will be deleted once no longer necessary for the purposes collected.
A user who has provided consent to a collection or use of their personal data can revoke it at any time. However, the user will not be able to use any service or feature that requires collection or use of that personal data.
Logitrak enables users to access and control the data that Logitrak collects, including through:
Logitrak also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that Logitrak restrict its processing of user personal data.
A. Privacy settings
Settings menus in the Logitrak app for clients give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from Logitrak. Information about these settings, how to set or change these settings, and the effect of turning off these settings is described below.
Logitrak uses clients’ device location services to make it easier to get a ride whenever they need one. Location data helps improve our services, including pickups, navigation, and customer support.
Clients may enable or disallow Logitrak to collect location data from their mobile devices through the Settings > Privacy menus in the Logitrak app. Clients and delivery recipients can enable or disallow such collections through the settings on their mobile device.
Share Live Location (clients)
Clients who have enabled Logitrak to collect location data from their mobile device may also enable Logitrak to share their location with their driver from the time the ride is requested to the start of the trip. This can help improve pickups for both drivers and clients, particularly in crowded areas.
Emergency Data Sharing (clients)
Clients who have enabled Logitrak to collect location data from their mobile device may also enable the Emergency Data Sharing feature that shares data with emergency police, fire, and ambulance services. Such data includes approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; the client’s name and phone number; pickup and drop-off locations; and the driver’s name.
Notifications: account and trip updates
Logitrak provides users with trip status notifications and updates related to activity on their account. These notifications are a necessary part of using the Logitrak app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menus in the Logitrak app.
Notifications: discounts and news
Users may enable Logitrak to send push notifications about discounts and news from Logitrak. Push notifications may be enabled or disabled through the Settings > Privacy menus in the Logitrak app.
B. Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the Logitrak app requests permission to access certain types of data and gives users the option to grant or refuse permission. Android devices notify users of the permissions that the Logitrak app seeks before their first use of the app, and use of the app constitutes a grant of such permission.
C. Ratings look-up
After every trip, drivers and clients are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, client ratings are available to drivers from whom they request transportation, and driver ratings are available to their clients.
This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and clients. Clients can see their average rating in the main menu of the Logitrak app. Drivers can see their average rating after tapping their profile photo in the Logitrak Driver app.
D. Marketing opt-outs
Users may opt out of receiving promotional emails from Logitrak here. Users may also opt out of receiving emails and other messages from Logitrak by following the unsubscribe instructions in those messages. We may still send users who have opted out non-promotional communications, such as receipts for rides or information about their account.
E. User data requests
Logitrak provides users with a variety of ways to learn about, control, and submit questions and comments about Logitrak’s handling of their data.
Accessing data: Users can ask for an explanation of the data we collect from them and how we use it.
Receiving data: Users can ask for a copy of data that Logitrak collects from them with their consent or as necessary to provide our services.
Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in Logitrak’s apps or driver portal. They may also ask that Logitrak change or update their data, including if they believe such data is inaccurate or incomplete.
Deleting data: Users may request deletion of their account at any time through the Settings > Privacy menus in the Logitrak app, or through Logitrak’s website (clients and delivery recipients here; drivers and delivery partners here).
Objections, restrictions, and complaints: Users may request that we stop using all or some of their personal data, or that we limit our use of their data. Logitrak may continue to process data after such objection or request to the extent required or permitted by law.
In addition, depending on their location, users may have the right to file a complaint relating to Logitrak’s handling of their personal data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live.
We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Logitrak apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices. After such notice, use of our services by users in countries outside the European Union will be understood as consent to the updates to the extent permitted by law.
© Copyright 2022. LogiTrak Technologies Limited
© Copyright 2022. LogiTrak Technologies Limited